REFUND POLICY & CANCELLATION
Effective Date: January 1, 2019
HOTCONCEPT operates as a fair business and we expect clients to understand and respect our policies. Our goal as a Web Development & Digital Marketing company is to bring the highest value for our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to our clients.
We understand that sometimes due to various reasons you may need a refund on fees paid for services to HOTCONCEPT . We try to be fair, and create a policy that is a win-win for both parties. We will work with you to make you satisfied with our work. We do not issue Refunds once the order is placed and implementation of project, work starts.
You can cancel the order placed and ask for refund within 24 hours by sending us email at orders∂hotconcept.in. After 24 hours we would be unable to issue. Refund will be issued after deducting all the charges like payment gateway fees, various taxes and other known unknown charges decided at the time of cancellations and as we may deem fit. No dispute would be entertained by us in this matter.
If case if payment is made by credit card, refunds will be done to the credit card number provided at the time of purchase and in case of debit card / net banking payments refund will be made to the same account.
In a very rare case if at all any client of HOTCONCEPT is not happy with the work and not satisfied with our services a refund will be issued within 30-60 working days. In this case all the refund will be made after deducting the service tax and the hourly charges for the work completed by our company. We reserve the right in this matter and no queries will be entertained in this regard by us.
However, if a refund is requested and granted, all property created by HOTCONCEPT including graphics, content, and code, will remain the property of HOTCONCEPT.
Requests for the final portion of payment due on all projects are not made until the project receives final approval from the client. Final payment is due within 5 business days once the invoice is received.
By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
General Refund Policy Guidelines
Web Design & Development:
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mock-ups and smaller design components within a website, etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets cancelled, delayed or postponed by the client, then all money paid will be retained by HOTCONCEPT and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. Our annual support plans are dependent on the scope and size of a website and are quoted on an annual basis. Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework and specifics of a new client’s website, thus we require annual maintenance to be a paid in full yearly fee, unless determined otherwise.
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client in writing.
Unless otherwise provided, you agree that until and unless you notify HOTCONCEPT of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
Any invoice that is outstanding for more than fourteen (14) days may result in the suspension or termination of web hosting and any other services bought from us. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, HOTCONCEPT may suspend or terminate your account and pursue the collection costs incurred by HOTCONCEPT, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. HOTCONCEPT will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
HOTCONCEPT is not responsible for transferring websites to and from the HOTCONCEPT’s web servers and reserves the right to charge for any web hosting transfer requests.
SEO & Digital Marketing:
Customer understands, acknowledges, and agrees that HOTCONCEPT has no control over the policies of Search Engines, FACEBOOK, TWITTER, directories or any other Digital Marketing Platform with respect to the type of sites and/or content that they accept now or in the future. Customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. HOTCONCEPT is not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s web site. SEO and marketing professional services require extensive resources, strategy, and consumes our time and incurs internal expenses. Therefore payments made for SEO and Digital Marketing Services, are non-refundable.
Setup fees are applied directly to expenses incurred by HOTCONCEPT in the setup phase of any SEO or internet marketing campaigns and are non-refundable.
All sales of domain names are final once a domain name has been transferred to the client’s account. Domain names sales require a payment in full before transferring the purchased domain name.
We will ask the client for credit card payment info so that we can charge the client’s card for services provided or we will send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If we receive a charge-back or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A INR. 5000 charge-back fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the charge-back(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a charge-back, please contact us to address any billing issues. Requesting a charge-back or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
How Refunds Are Processed:
If you have paid using your credit card – the money will be transferred back to your credit card account within 30 business days after approval. If you paid using a check or money order, your refund will be returned to you by check.
All the disputes are subject to Jurisdiction, Pune, Maharashtra, India